Returns Policy

At Social Hour Coffee Roasters, we guarantee the quality of our coffee. If you are not completely satisfied with your purchase, we are here to make it right.

1. Eligibility for Returns
- If you are not satisfied with your coffee, please contact us within 30 days of your purchase.
- We will either send you a different roast or issue a full refund.
- Proof of purchase is required for all returns.

2. Non-Returnable Items
- Gift cards and promotional items are non-returnable.

3. How to Return an Item
- To initiate a return or request a different roast, please contact our customer service team at roast@socialhourcoffee.com with your order number and details about your concern.
- Our team will assist you with the process and ensure your satisfaction.

4. Refunds
- Once we receive your request, we will process your refund or send a different roast as per your preference.
- Refunds will be applied to your original method of payment within a few days.

5. Exchanges
- If you wish to exchange an item for a different roast, please contact our customer service team. We are happy to accommodate your preferences.

Subscription Policy

Our subscription service ensures you never run out of your favorite coffee. Here are the details of our subscription policy:

1. Subscription Plans
- We offer flexible subscription plans to fit your coffee needs, including weekly, bi-weekly, and monthly options.

2. Billing
- Subscription charges will be billed to your payment method on a recurring basis according to the frequency you selected when you subscribed.
- You will be billed on the same day of the week or month that you initially signed up.

3. Managing Your Subscription
- You can manage your subscription, including updating your payment method, changing your delivery frequency, or pausing/canceling your subscription, through your account on our website.
- Changes to your subscription must be made at least 48 hours before your next scheduled shipment to avoid being charged for the next cycle.

4. Cancellation Policy
- You can cancel your subscription at any time. To avoid being charged for the next cycle, cancellations must be made at least 48 hours before your next scheduled shipment.
- No cancellation fees apply, and you will continue to receive coffee until the end of your current billing period.

5. Refunds for Subscriptions
- If you are not satisfied with your subscription, please contact our customer service team at roast@socialhourcoffee.com. We will work with you to address any issues and ensure your satisfaction, including sending a different roast or issuing a refund for the unsatisfactory batch.

Contact Us

If you have any questions about our returns or subscription policies, please feel free to contact us at roast@socialhourcoffee.com. Our team is here to help you and ensure you have the best possible coffee experience.

Thank you for choosing Social Hour Coffee Roasters!